Refund and Cancellation Policy
Refund and Cancellation Policy
Effective Date: 2024/08/22
At Vibranium.me, we strive to provide high-quality courses and services. However, we understand that there may be circumstances where you need to cancel your enrollment or request a refund. This policy outlines the terms and conditions for cancellations and refunds.
1. Course Cancellation
Cancellation by User:
- If you wish to cancel your enrollment in a course, you may do so by contacting us at Info@vibranium.me before the course begins. Cancellations made more than [insert number of days, e.g., 7 days] prior to the course start date will be eligible for a full refund.
- Cancellations made within [insert number of days, e.g., 7 days] of the course start date will be eligible for a partial refund, minus an administrative fee of [insert fee or percentage].
- Once the course has started, no refunds will be issued.
Cancellation by Vibranium.me:
- We reserve the right to cancel a course due to insufficient enrollment, instructor unavailability, or other unforeseen circumstances. In such cases, you will be notified as soon as possible, and you will receive a full refund of any fees paid.
2. Refund Process
Refund Method:
- Refunds will be issued to the original payment method used at the time of purchase. Please allow [insert number of days, e.g., 5-10 business days] for the refund to be processed and appear in your account.
Non-Refundable Items:
- Certain products or services may be non-refundable, such as downloadable materials or completed courses. These items will be clearly marked as non-refundable at the time of purchase.
3. Course Transfers
- Transfer Requests:
- If you are unable to attend a course, you may request to transfer your enrollment to another course or a future date. Transfer requests must be made at least 7 days prior to the course start date. Transfers are subject to availability and may be subject to an additional fee.
4. Special Circumstances
- Medical or Personal Emergencies:
- If you are unable to attend a course due to a medical or personal emergency, please contact us at Info@vibranium.me as soon as possible. We may, at our discretion, offer a partial refund or credit towards a future course.
5. Contact Information
If you have any questions about this Refund and Cancellation Policy, please contact us:
- Email: Info@vibranium.me
- Phone: +966548508770
- Address: Tabuk, Saudi Arabia